Shipping Policy – Crafters Lab
At Crafters Lab, we are committed to providing a smooth and efficient shipping experience for all orders. Whether you're ordering a single custom product or a large bulk order, we ensure your products are delivered on time and in excellent condition. Below is an overview of our shipping process:
Processing Time
Our standard processing time for all orders is typically 3-5 business days. For larger orders of 50 units or more, the processing time ranges from 5-10 business days, depending on the complexity of the order. Once your order has been processed, you will receive an order confirmation email, followed by a shipping notification with tracking information once your items are shipped.
Free Shipping
We offer free standard shipping on orders of $75 or more, automatically applied at checkout. This applies to all U.S. domestic orders. For smaller orders below $75, shipping rates will be calculated at checkout based on your location and the size of your order.
Faster Shipping Options
In addition to standard shipping, we also offer expedited shipping options for faster delivery. During checkout, you can choose from various shipping services, including UPS, USPS, and DHL, to ensure your order reaches you as quickly as needed.
Domestic Shipping
For orders within the United States, standard shipping typically takes 3-7 business days after processing. Expedited options are available for faster delivery, and all orders will include tracking information so you can monitor your shipment.
International Shipping
We ship internationally using reliable carriers like DHL, UPS, and USPS. For international shipping rates and delivery times, please contact us for a custom shipping quote. International shipping fees will be calculated at checkout.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment through the carrier's website or directly on our site using the tracking page.
Shipping Delays
While we work hard to ensure timely deliveries, there may occasionally be delays due to weather, carrier issues, or other unforeseen circumstances. Should there be any significant delays, we will notify you with updated information as soon as possible.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact us within 3 days of the delivery date. We will work with the carrier to resolve the issue and ensure your satisfaction.
Special Shipping Requests
If you have any special requests, such as rush orders or specific delivery instructions, please let us know before placing your order, and we’ll do our best to accommodate your needs.
Thank you for choosing Crafters Lab! For any further questions or assistance with your order, please contact us at info@crafterslab.com or call (305) 306-8164.
