Privacy Policy
This Privacy Policy describes how crafterslab.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.”
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you, process your payment, arrange for shipping, provide invoices or order confirmations, communicate with you, screen for potential risk or fraud, and provide marketing information in line with your preferences.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with Shopify and payment gateways or fulfillment services.
Customer support information
- Examples of Personal Information collected: information you provide in support queries.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with relevant customer support vendors.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at hello@crafterslab.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
- We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how customers use the Site. You can read more about how Google uses your Personal Information here. You can also opt out of Google Analytics here.
- We share information about your use of the Site with our advertising partners through cookies or similar technologies.
For more information on targeted advertising and opting out, visit the Network Advertising Initiative’s educational page here.
Using Personal Information
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated on new products and offers.
GDPR
If you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent
- The performance of the contract between you and the Site
- Compliance with our legal obligations
- Our legitimate interests that do not override your fundamental rights
If you are a resident of the EEA, you have the right to access, port, correct, update, or erase your Personal Information. Please contact us to exercise these rights.
Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. If you would like to request erasure of your information, contact us at hello@crafterslab.com.
Cookies
We use cookies to improve your experience on our Site, and to support features such as customer login, shopping carts, and site analytics. You can manage cookies through your browser settings.
Do Not Track
We do not alter our data collection and usage practices in response to Do Not Track signals.
Changes
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Contact
For more information, questions, or complaints, contact us by email at hello@crafterslab.com or by mail at 13337 SW 135th Ave, Miami, FL 33186, United States.
