On this page, you can check out a list of common questions with their answers.

If you cannot find out the correct answer to your doubt, please don't hesitate to contact us for any inquiry of further information about us or our products.

Crafters Lab Design Guidelines.

What are the design restrictions at Crafters Lab

How can I reorder a previous design?

What is your return policy for defective products?

Where are your products made?

Do you provide samples of custom or blank hats?

What is the turnaround time for custom orders?

Billing & Shipping.

Do you ship Custom Patch Hats to Canada?

Do you offer any Military discounts?

Do you charge sales tax?

Can I change my shipping address after I pay?

Can I upgrade my shipping?

Is shipping free?


Can I pick more than one hat color?

Can I get a blank hat to see if I like the fit or color?

Do you offer a rush option/can I expedite my order?

Can I get a digital proof?

Is everything made in America?

How can I reorder the same items from my previous order?

What is custom shape logo cutting?

Do you offer custom-shaped leather patches?

Submitting Your Logo.

Which file formats are accepted for logo submission with my order?


Can I change my hats after I pay?


Do you offer returns?

Do you offer refunds?